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  Sprint: Fix FOTA
Posted on Wednesday, August 10 @ 18:10:13 MDT by Christopher_Price
  Sprint PCS I do not rail against Sprint lightly, I only do so when people start standing still about something. To date, not one person in Sprint, even through media relations, will address why Sprint has not enabled FOTA in most phones that support it. This includes all Samsung phones released since the MM-A700, and all Sanyo phones released since the MM-7400.

These phones do not have an "Update Phone Software" option to allow the customer to check to see if an update is available for their phone. Originally, we were told the plan was that a customer would be able to call customer service, similar to a PRL update, to request such updates. However, no branch of customer service or technical support to-date has been given this option.

This is simply unacceptable, Sprint continues to approve updates to send to stores, yet customers are left spending hundreds of hours of their productive lives to drive to stores, wait for updates, and have to pick up the phone and hope that everything was done correctly. What's worse is that they promoted (falsely) their support for the FOTA support in these devices. This is not difficult to fix either, nobody can explain why you can't allocate a small set of CSRs to respond to FOTA-level issues until standard customer service tools can be updated to allow normal CSRs to issue FOTA requests.

Sprint, fix it. You said you supported these phones with FOTA, do what you said you would.




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Re: Sprint: Fix FOTA (Score: 1)
by Tier1 on Wednesday, August 10 @ 21:52:22 MDT
(User Info )
The option is there, its in an old tool that has a new tab. Been there for 6 months or more. We were told not to use it, and 99.5% of the reps you talk to will have no idea what your talking about, but the option is there, lol.


Re: Sprint: Fix FOTA (Score: 1)
by Badboy on Sunday, August 14 @ 22:08:53 MDT
(User Info )
Sanyo 8300 now has the software update feature.


Re: Sprint: Fix FOTA (Score: 1)
by Poitier on Monday, August 29 @ 14:23:51 MDT
(User Info )
Are you saying the MM7400 does not support this feature and it's only on the phones that came after it?


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